Communications as a Strategic Lever

Communications as a Strategic Lever

Our Difference

Mindful ROI

Mindful ROI

We continuously strive to extract the most value out of each and every member communication. This is accomplished with a razor focus on maximizing healthy actions using the fewest number of touches. Outreach ≠ outcomes. Less is more.

mindfulness [ˈmīndfəlnəs]
the quality of fullness of attention, immediacy, non-distraction

Customer Success Program

This first-rate program delivers an end-to-end experience from requirements to end results; minimizing demands on your resources. It also keeps us aligned with your goals from day one.

Communications analytics

Communications Analytics

Clairvoyance™ is the only tool on the market that allows all communication campaigns or outreach efforts to be compared and contrasted in a meaningful way, enabling sound decision-making.

Risk Management

RiskSentinel™ combines our intimate understanding of current rules and regulations together with technology that proactively protects any organization that employs the use automated digital communications.

Business Intelligence

Business Intelligence

From massive volumes of behavioral data previously unavailable, our professional services team extracts actionable insights that feed into your quality, risk adjustment and marketing efforts.

Pillars

Compliance

Compliance

TCPA, HIPAA. Keeping our customers compliant is a key strength.

As a leader in this field, we invest time and effort to stay on top of the regulatory landscape. Our customers use us as a resource to guide them. Learn more about our risk management product here, or attend one of our webinars.

Coordination

Coordination

Text, voice, email, nanosites. All working "in concert".

Built from the ground up as a unified multimodal platform, HealthCrowd offers the distinct advantage of coordinated communications that are natural and inviting instead of bombardment.

Do you know how many touch-points you've had with a member, when & how?
HealthCrowd enables visibility into every single digital member touch-point.

Content

Content

Relevant, timely, actionable. Our know-how and continuous testing increase your success.

HealthCrowd coined the term and notion of dynamic content in healthcare. We are prescriptive in our approach to content and messaging, and often fanatically so. While we value opinions, we prefer to let the data tell us what's a winner and what's a loser.

Clarity

Clarity

With clarity comes sanity. Bring clarity to your communications.

clar·i·ty [ˈkler-ə-tē]
freedom from indistinctness or ambiguity

Insanity may just be robocalling over and over again and expecting different results. Value can often be difficult to measure and quantify. In our quest for truth and accountability, we developed a novel method to track, report and forecast outcomes for any communication campaign. We call it Clairvoyance™.

Who we serve

Local, regional, and national health plan

Local, regional, and national health plan

Dental and vision plans

Dental and vision plans

Pharma and PBMs

Pharma and PBMs

State agencies

State agencies

Healthcare IT vendors

Healthcare IT vendors

Nationwide & Growing

Map Of United States

From Connecticut to Hawai’i, HealthCrowd has helped numerous health plans connect with their members. Together we have driven millions to take healthy actions.

Engaged Members = Happy Customers

Be the Brains Behind Healthcare Communications

Join Our Team

Why Join Us?

HealthCrowd is the first truly unified SaaS platform for healthcare communications. By fusing healthcare domain expertise with ad analytics and machine learning, we help healthcare organizations communicate digitally with consumers to deliver business outcomes, both clinical and financial. Our approach is prescriptive and based on data. We are always improving, optimizing and innovating. In the rapidly changing world of healthcare, we stay ahead of the curve with technology, service excellence and pride of ownership. HealthCrowd is located in San Mateo, CA and is venture-backed. We are growing fast and excitedly looking to add one-of-a-kind team members to further propel us forward!

HealthCrowd is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Are you the right fit?

This role requires a highly resourceful individual with strong emotional intelligence, attention to detail, discretion, integrity and independent judgement, communication prowess, organizational skills, and willingness to take executive direction and put the company’s interest above all else. You must be comfortable in a fast-paced environment, and demonstrate flexibility as timelines and priorities change. You innately take pride in providing the highest degree of service and responsiveness to others, be they team members or external parties. For the right candidate and competencies, a bonus plan associated with a clear set of objectives may also kick in at a later time.

What will our Office Manager do?

You will:

  • Oversee and coordinate overall administrative activities for the office
    • High: Move the team to new office location
    • Administer the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities
    • Manage kitchen, groceries, office supplies
    • Lead, define and execute the company’s office culture through events and activities, including coordinating team lunches, happy hours, quarterly dinners, ad-hoc celebrations
    • Be the ultimate host to all company stakeholders
  • Employee on-boarding, off-boarding
  • Conduct routine compliance checks
  • Provide general administrative support to the leadership team, such as calendar management and collaborate on various initiatives including recruiting, etc.
  • Assist in trade show logistics, making sure our team members are set up to successfully attend, present and exhibit

Qualifications & Requirements:

  • 2+ years of work experience
  • BA/BS degree
  • Superior written and spoken communication skills, sunny disposition, and makes a great first impression!
  • Excellent Microsoft Word, Excel, and PowerPoint skills
  • Ability to meet deadlines, pay great attention to detail, and to be comfortable with ambiguity
  • Open to feedback and suggestions
  • Makes no excuses and takes full responsibility for own actions and results; is reliable and can be counted on, follows up and monitors progress
  • Humble and willing to do whatever is needed to support the team
  • Located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Office Manager” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer these three (3) MANDATORY questions below (there are no correct answers)
    1. What in your mind are the three (3) most important things a start-up should focus on?
    2. How would people who know you well describe you?
    3. How would people who just got to know you describe you?

HealthCrowd is a start-up growing fast and needs a talented, hard working, flexible, proactive, solution-oriented accounting manager type to handle a mix of accounting, finance and initially some HR operation responsibilities. Conceptual responsibilities are investing to improve, increasing efficiency, streamlining and automation.

This is your chance to show, demonstrate, apply what you know and a great chance to learn more about corporate accounting, finance and administration. This position reports to the VP Finance/CFO.

Job Responsibilities (not inclusive but a starting basis):

  • Own the GL, sub GL accounting/reporting systems, processes, procedures, transacting, reconciliations
  • Financial statements preparation in the various styles, variance analysis, explanations
  • Monthly forecasting of revenue (SaaS, services), expense, AR, cash
  • Assist with payroll, benefits, onboarding, offboarding, HR operations work as needed
  • Deal bookings, commission, quota attainment tracking
  • Tax returns - manage the external preparation process including preparing support
  • Special projects

Professional Attributes:

  • Bachelor’s degree in Accounting, CPA desired
  • Minimum 6 years progressive accounting experience (mix of public, start up, industry experience preferred)
  • Excellent excel and software system abilities
  • Must be a self-starter
  • Ability to multi-task in a fast paced and dynamic environment
  • Ability to manage time effectively and prioritize tasks
  • Highly organized with great attention to detail

Systems, Software Experience Desirable: Quickbooks, bill.com, Expensify, Excel, pivot tables, Paychex, Salesforce, Mid-tier accounting packages – NetSuite, Microsoft Dynamics

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Accounting Manager” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer these three (3) MANDATORY questions below (there are no correct answers)
    1. What in your mind are the three (3) most important things a start-up should focus on?
    2. How would people who know you well describe you?
    3. How would people who just got to know you describe you?

Position Summary: HealthCrowd is currently seeking a Marketing lead to spread the word (to a very large target addressable market) on a secret previously only known to a few. Your chief function will be to drive, orchestrate and execute on strategies that deliver the story of HealthCrowd’s transformative approach to healthcare communications, into the marketplace.

The Director of Marketing is hands-on position. However, (s)he will be on a management track given demonstrated performance and the ability to command respect within the Company. The successful candidate embraces the dichotomies required to excel in a start-up: humble yet ambitious, strategic yet tactical, knows when to delegate/outsource and when to just get things done yourself, creative but can execute on routine activity to a tee. You have the uncanny ability to absorb every detail while being able to prioritize ruthlessly. Superior writing skills with great originality required.

Whether you aspire to be a CMO or entrepreneur in the future, this is a rare opportunity. You will join a growing company at an inflection point where you can leverage the strong foundation that has already been built but, at the same time, be able exert substantial influence by bringing nascent marketing efforts to the next level, unleashing your potential for all to see.

Who are you? For the right candidate, this could be an extraordinary ride.

You:

  • Want to experience accelerated financial and career growth based on your personal achievement here
  • Are ready to take on a challenge where it's partly about proving a point to yourself Desire to be part of something new and meaningful
  • Are NOT a big company person; you understand start-ups, their risks and rewards, and still are drawn to them
  • Are someone people are naturally drawn to to do great things together

You get:

  • The rare chance to be a pioneer in a space (next generation healthcare communications) and industry (healthcare IT/analytics) that is exploding and will have longevity
  • To truly participate in building a company and benefit from the potential life-changing rewards that it may bring
  • A tight-knit environment where you are heard and we’ve got your back
  • Salary + variable compensation + generous stock options

We're hunting for a brilliant and versatile individual to help capture the opportunity ahead.

You will:

  • Have the following key responsibilities immediately:
    1. Corporate brand ownership
      1. Lead a rebranding effort, including redesign of corporate website and all other customer-facing channels
      2. Enhance and monitor our online presence, e.g. social media, review websites, etc.
      3. Identify, initiate and maintain relationships with key industry influencers
    2. Trade show strategy and execution
      1. Identify and optimize trade show, conference and webinar selection per the Company’s Go-To-Market plan
      2. Negotiate speaking opportunities; propose speaking topics and presenters
      3. Oversee and coordinate all logistics
      4. Deliver an ROI-driven report following each event
    3. Asset development
      1. Upgrade/maintain existing collateral, including sales decks and conference one-pagers
      2. Routinely publish case studies and white papers by collaborating with our Customer Success and Account Management teams
      3. Assist Product Manamagent in the development of product videos, webinars and documentation
  • Ensure consistency of brand identity, messaging, and visual expressions across corporate, product, partner, and customer communications
  • Prepare annual budgets; track and report against budget every month
  • Report to the CEO

You have:

  • BS degree from a top school; MBA a plus
  • 5+ years of Marketing experience within an enterprise software start-up
  • Preferred – experience working with health plans or health systems
  • Superior writing skills: writing should be exciting, evocative, thought-provoking, unexpected and purposeful
  • High technical aptitude and passion: has a deep interest in how our technology platform enablers work and how they support our value proposition
  • Experience managing vendors and contractors

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Director, Marketing” in the subject line,
  • Send a cover letter or supporting material that you think will help us get to know you better.
  • (Not following these instructions will result in an automatic disqualification)

We offer:

  • Medical, Dental, Vision and 401k
  • A flexible vacation policy
  • Transportation benefits and other perks
  • Subsidized education opportunities and unlimited books related to your profession
  • A dynamic environment that rewards high-performers
  • Stock options

Do you want the rare chance to hone your customer success skills in a space (next generation healthcare communications) and industry (Healthcare SaaS) that is exploding? Do you yearn for the fulfillment of an impactful career where you are applying your skills for good? Does the thought of working at a merit-based organization — one where the way to be recognized and rewarded is simply by outperforming — jive with you? Guess what, you may have found your next home.

YOU, our Customer Success Manager is a key team member having primary responsibility to shepherd new customers through implementation and launch, analyze campaigns, guide customers with insights and recommendations to meet their ROI objectives, and provide exceptional service. ** Important ** This is a customer-facing role that requires some technical skills, namely, your ability and willingness to learn basic UNIX commands, database queries and various web-based applications. We will provide on-the-job training but it is extremely important that you are able to pick up these necessary skills quickly.

YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from and be mentored by senior team members
  • An environment where your success is our success — we'll invest in your growth
  • Versatile professional development paths including: product/program management, product marketing, account management or sales
  • Salary + stock options

We're hunting for a brilliant and versatile individual to help capture the opportunity ahead. Are you it?

Think it's YOU? Okay, read on. You will:

  • Work directly with our customers to understand their needs and requirements, and communicate them effectively back to the HealthCrowd team
  • Work directly with our Engineering team to ensure that our customer needs are met
  • Drive & oversee successful product adoption by our customers
  • Own & lead campaign reporting & performance review meetings with customers
  • Can think on your toes by knowing how to easily answer any question thrown at you without stumbling
  • Master multi-tasking (successfully, of course!) while managing stressful situations like a champ
  • Prioritize constantly; strive to outperform at every level

YOU have confidence. Now show us the street cred. You:

  • Have an undergraduate or a graduate degree from a top college, with a minimum GPA of 3.5, with demonstrable professional experience and/or academic brilliance
  • 1-3 years of work experience, whether internship or professional is a plus
  • Some work experience, preferably in SaaS and/or in an entrepreneurial/start-up setting, is a plus
  • Are experienced in one/more of the following areas:
    • Customer-facing product/project management or account management
    • SaaS or packaged software/service implementation
    • Working with data — data analysis, data mining, visualization, etc.
  • Are willing, able and excited to help customers solve their problems
  • Are articulate (must) and make a great first impression
  • Are located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Customer Success Manager” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer the questions below (there are no correct answers)
    1. In many projects, it's important to keep records of details while still managing the big picture. Tell us about a project where you could do this effectively? How were you able to make sure that everything got done properly? How did you keep yourself focused on the larger goal?
    2. Describe a situation in which you were able to successfully handle a dissatisfied client/colleague/peer
    3. How would people who know you well describe you? How would people who just got to know you describe you?

Do you emphasize a functional and robust design over chasing the latest stacks in building software? Do you value making progressive enhancements that tackle real needs over dwelling on big overhauls that no one asks for? Do you want the rare chance to be a pioneer in a space (next generation healthcare communications) and industry (Healthcare SaaS) that is exploding? Guess what, you may have found your next home.

You are the Architect of our Software Development and Development Operations teams. Together with your team members, you ensure that our SaaS solution aligns with our product strategy/vision, provides the anticipated business value, and is well-engineered, operable, maintainable, and delivered on schedule. This role requires active and effective collaboration with our leadership, Product, Customer Success and Sales teams. You get:

  • To develop “industry-first” innovations and see them come to life
  • To participate in building a company and benefit from the potential life-changing rewards that it may bring
  • An environment where you will work together with a strong and cohesive team
  • Competitive salary + stock options

We're hunting for a brilliant and pragmatic individual to play a key role in capturing the opportunity ahead. Perhaps you've even dabbled with your own startup. We want to hear your story and explore how we can make y(our) dreams come true. Are you the right person? You might be if you:

  • Produce high quality work, simply because it's a reflection of you and your team
  • Are fluent in both business and tech-speak while earning respect from engineers and non-engineers
  • Pay attention to minute details and let very little slip through the cracks
  • Are decisive under pressure but prefer planning over haste
  • Are wicked smart, and you can prove it
  • Aspire to become the leader of an engineering or product organization in a few years' time

Think it's You? Okay, read on. You will:

  • Work with Customer Success / Product teams and our customers to understand their needs and requirements, then use the information to evolve HealthCrowd's products
  • Work with our CTO to architect / design these products
  • Lead and coach our engineering teams through all phases of the development lifecycle
  • Wow your team members by showing them better design/implementation, inspiring them through working together hands-on

You have confidence. Now show us the street cred. Ideally, You:

  • Have 6-10 years of experience in software engineering building enterprise (B2B) SaaS & web-based applications
  • Have designed, developed and brought to market a software product for a startup
  • Have a graduate degree (Master or PhD) in engineering/science (CS, EE, Stats, Math, etc.) from a top school
  • Take ownership of your work, and are excited to tackle problems outside your comfort zone
  • Are willing, capable and excited to roll up your sleeves to code and coach everyday
  • Are located in the San Francisco Bay Area (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Software Architect” in the subject line,
  • and answer the questions below:
    1. Tell us about a software product that you built/launched to market? what role(s) did you play in this process? how did it go?
    2. Describe a good design decision you've made while working on this product; now, describe a design decision that could have been done differently and why?

We're looking for a brilliant and versatile entry-level Software Engineer to help us build and scale HealthCrowd. Though we prefer candidates with internship or graduate research experience, those who without experience are welcome to apply as well.

YOU, our Software Engineer, will:

  • Own, design and implement new product features
  • Improve and scale existing product and infrastructure
  • Work closely with product architect and customers to create winning user experiences
  • Work on all parts of the code-base and contribute to every stage of the product development cycle

YOU get:

  • To truly participate in building a company and its products
  • The opportunity to learn from and be mentored by senior team members
  • An environment where your success is our success — we'll invest in your growth
  • Salary + stock options

Are you the right person to help all of us capture the opportunity ahead?
YOU might be if you:

  • Have a graduate degree (Master or PhD) in engineering/science (CS, EE, Stats, etc.) with a minimum GPA of 3.5, from a top school, and with demonstrable academic brilliance
  • Have professional/academic experience, like professional internship or graduate research, in software engineering
  • Have familiarity with the following (the more the better): python, PHP, web application framework, data structure, algorithm, database; backend development experience is a plus!
  • Take ownership of your work and get thrive in a fast-paced environment
  • Are humble and willing to ask questions to bring your project to the finish line
  • Love math, utilizing critical thinking skills, and are excited to tackle problems outside your comfort zone
  • Are located in the San Francisco Bay Area is a must (or will find a way to get here!)

We don't want to waste your time or ours. If you think you could be a fit, please:

  • Respond with your resume to jobs@healthcrowd.com with “Software Engineer” in the subject line,
  • send any supporting material that you think will help us get to know you better,
  • and answer the following:
    1. What is the single most important quality/attribute you possess that will ensure your success at this position and why?
    2. What single project have you done (whether internship or graduate project) that demonstrates your critical thinking and problem solving skills? (Dig deep, we want to hear your best!)